GLC Europe

3rd Annual Retail Banking Forum

3rd Annual Retail Banking Forum

Industry: Finance
Date: 26-27 November 2015 - Renaissance Wien Hotel - Vienna, Austria
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Event Introduction

Retail lending remains the marginal source of income despite regulation restrictions and legislative pressure. Today's macroeconomic challenges forced banks to change and adjust its strategy in retail lending. In recent years the growth rate of retail banks slowed rapidly with ever-changing economy which radically changed the situation on the world financial markets. In a competitive environment, the struggle for customers’ acquisition and retention imposes increased requirements for banks in general and development of strategies of retail banking. But at all times what remains unchanged is the value of the customer! With the light of the growing number of the new technologies, niches and opportunities – now is the time to make a breakthrough and become the market leader.

The conference will be focusing on what banking products and services are currently in demand, which sales channels are the most efficient, which methods of promotion of banking products are more successful, an insight from the regulators on best ways of rules implementation, how to attract new customers and retain existing ones.


Key Takeaways
  • Digital revolution in Retail Banking
  • Latest TECH innovations
  • Adopting regulations into day-to-day operations 
  • Bank Branch Transformation
  • Global trends in loyalty marketing in 2016
  • Ways to minimize fraud and risks
  • SEPA implementation updates
  • Technology boom and tools to benefit from it
  • Multi-Channel vs Omni-Channel vs Cross-Channel
  • Establishing trust in the financial institutions
  • P2P lending, crowd funding and virtual currencies 
  • Cyber-security in payments 
  • Best practices of Digitalization 
  • Big Data analytics
  • Innovation across channels for customer value
  • Mobile banking
  • Effective ways for customer retention
  • Developing products for multi generational customers
  • Customer Loyalty strategy
  • Innovative strategies
  • Affordable Customer Service
  • Digital channels and services
  • Risk in Retail
  • Delivery channels
  • “Channel-agnostic” consumer
  • Retail Payment updates
Speaker Panel


Robert Wright 
Chief Executive Officer 
Raiffeisen Bank International
Kosovo
 



Ron Delnevo
Executive Director – Europe
ATM Industry Association
United Kingdom



Szymon Walach
Managing Director / Mass, Affluent & SME Client Division 
PKO
Poland
 


Harri Lauslahti
Board Member, Managing Director
S-Bank
Finland


William Vanobberghen
Secretary General, Board Director
EPAS org
Belgium
 


Michael Berner
Board Member and Director, Country Consumer Business Head
Citibank
Russian Federation
N.Bülent Parlakol 
Vice President, IT Direct Banking Applications 
Akbank
Turkey
 

Simona Fionda
Vice President Operational Risk, UK, Europe and ME Retail and Business Banking
Barclays
United Kingdom



Lubomir Olach
Head of International Development and Member Relations Regional Manager, CEE, CIS - Nordics & SEE 
EFMA 
Slovak Republic
 


Carlos Pimenta Gomes
Head of Innovation Office
ActivoBank - Millenium Group 
Portugal
Who Should Attend
- Member of the Board (MOB): Retail/Retail Banking/Consumer Banking etc.,
- Chief Marketing Officers (CMO)
- Chief Commercial Officers (CCO)
- Chief Technology Officer (CTO)
- Chief Customer Experience Officer (CCEO)
- Chief Executive Officers (CEO)
- Chief Financial Officers (CFO)
- Chief Operations Officers (COO)
- Senior Vice Presidents (SVP), FVPs, EVPs, Vice Presidents, Managing Directors, Executive Directors, Directors,       Leads, & Heads
- General Managers, Senior Managers & Managers 

OF
  • Affluent Banking
  • Affluent Marketing
  • Bancassurance
  • Branch 
  • Branch Automation
  • Branch Network
  • Branch Optimisation
  • Business Development
  • Channels 
  • Channel Distribution
  • Channels Optimization 
  • Multi-Channel
  • Collection
  • Communications 
  • Consumer Affairs
  • Cost and Productivity 
  • Credit
  • Credit Cards
  • Credit Products
  • CRM
  • Customer 
  • Customer Engagement 
  • Customer Experience
  • Customer Propositions
  • Customer Relationship
  • Customer Segmentation
  • Customer Value Management
  • Products
  • Deposit Products
  • Product Development
  • Product Marketing
  • Digital
  • Digital Products
  • Digital Banking
  • Digital Channels
  • Direct
  • Direct Channels
  • Direct Marketing
  • Distribution
  • E-banking
  • Electronic Banking
  • Emerging technologies
  • Fraud Management
  • Governance
  • Innovation 
  • Research & Innovation
  • Internal Communications
  • Internal Market
  • Internet Banking
  • Applications
  • Banking Applications
  • IT & Direct Banking Applications
  • Security
  • IT Security
  • Online Security
  • Marketing
  • Marketing Strategy
  • Mass Market 
  • Network Marketing 
  • Strategic Marketing 
  • Mobile
  • Mobile Banking
  • Mobile Sales & Business Development
  • Mortgages
  • Payments
  • Online Payments
  • Online-marketing
  • Payment Systems
  • Payments & Settlement
  • Retail Payments
  • Planning & Finance
  • Planning & Portfolio Management
  • Premium Banking
  • Pricing 
  • Pricing Strategy
  • Private & Business Clients
  • Recovery
  • Reporting
  • Retail
  • Retail Analytics
  • Retail Credit
  • Retail Development
  • Retail Distribution and Sales
  • Retail Insurance
  • Retail Laws
  • Retail Operations
  • Retail Risk
  • Retail Strategy
  • Risk Strategy
  • Sales
  • Sales Network
  • Segmentation
  • SME
  • Systems Department
Location & Venue Information
LOCATION: VIENNA, AUSTRIA

Vienna, the so-called “city of dreams” is the capital of Austria. Situated on the banks of the Danube, it offers a wonderful experience to its visitors from all over the world. Known for its rich history, its remarkable cultural attractions and its vast sightseeing possibilities, it is one of the most beautiful places in Central Europe. Its atmosphere also boasts the comforts and infrastructure of a modern city. This charming European gem has been named the best place to live in the world on numerous occasions. 



 

10 must-visits in Vienna:
  • Schönbrunn Palace and Gardens
  • Vienna State Opera House
  • Hofburg Imperial Palace
  • The Rathaus
  • St. Stephen’s Cathedral
  • Church of St. Charles Borromeo
  • The Kunsthistorisches Museum
  • The Leopold Museum
  • The Botanical Garden of the University of Vienna
  • Belvedere Palace

VENUE: RENAISSANCE WIEN HOTEL

Directions



Area Airports

Vienna International Airport - VIE

Hotel direction: 14.3 miles NW

Airport shuttle service, on request, fee: 45 EUR (one way) 

Alternate transportation: Take Schnellbahn (S7), exit Wien Mitte, change for subway (U4), exit Meidling Hauptstrasse.; fee: 4.4 EUR (one way) ;scheduled
Subway service, fee:  4.4 EUR  (one way)
Estimated taxi fare: 46 EUR  (one way)

Driving directions

Parking
On-site parking, fee: 3 EUR hourly, 25 EUR daily
Free bicycle parking available onsite
Other Transportation

BUS STATION

Meidling Hauptstrasse    0.1 miles SW
Vienna International Busterminal (Eurolines)    6.2 miles E

SUBWAY STATION

U4 Meidling Hauptstrasse    0.1 miles SW

TRAIN STATION

Westbahnhof (Vienna West Train Station)    1.2 miles NE

CAR RENTALS
Nearby:

Sixt   
Wien Westbahnhof (Vienna West Train Station)
Vienna, Vienna 1150
Phone: +43-1-810 977 424

Hertz   
Kärntner Ring 17
Vienna, 1010
Phone: +43-1-5128677


Sponsorship Opportunities


We at GLC, thrive to provide a 5* platform to those interested in building long term partnerships with industry leaders by bringing together a substantial number of top management profiles to this event. Therefore, we offer a limited number of speaking slots as well as a number of other marketing opportunities. i.e.  Exhibition booths, Workshop leaderships, Panel moderation's, Chairmanship, Coffee breaks, Luncheons, Cocktail or Dinner sponsorships, Promotional material distribution, and one-on-one meetings.  With our “GLC à la carte sponsorship package” you are able to choose the degree of your marketing exposure at the event.
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Global Banking & Finance Review is one of the world’s leading online Portal covering Global News, Videos, Analysis, Opinion, Reviews and Interviews from the world of Banking, Finance , Wealth Management, Trading, Business, Technology and much more. Read in over 200 different countries and ranked below 15,000 globally by Alexa across billions of websites. To find out more, visit us at http://www.globalbankingandfinance.com

Past Partners
Gold Sponsor:


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CEE PORTAL is working with a large number of organizations to promote conferences and other events connected with the markets of Central-and Southeastern Europe.

1st Annual Retail Banking Forum

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Testimonials

"Thanks for your great work in getting this conference together and for the invitation."
VP HR Global & Europe - DHL Express - Germany

 

"I wish to thank you for inviting me to your Conference which was very interesting and excellently organized."

MSc Programme in Human Resource Management - Athens University of Economics and Business – Greece

 

"Thank you very much for the excellent experience"

HR Specialist - Millenium BCP – Portugal

 

"Thank you for what was overall a very good conference: interesting, right speakers, right audience, very good facilitation and proper organization."

HR Director – LibanPost – Lebanon

 

"The best HR Conference I have ever attended. Congrats and keep up the good job."

Head of HR - Banca Comerciala Carpatica – Romania

 

"Thanks for a good conference. Many interesting presentations!"

Managing Director – PharmaEvidence

 

"It was very good to meet you in Frankfurt, and congratulations on organizing such a successful event."

Clinical Director - All Wales Therapeutics and Toxicology Centre - United Kingdom

 

"It was an excellent one under GLC’s organization; I am honored for being a part of it. I really appreciated of your organization during the Forum from which I benefited a lot, thank you very much for everything indeed, you are wonderful."

Chief Auditor – Central Bank of Turkey –Turkey

 

"Excellent results. I really enjoyed the conference myself. Think it was well organized and good participation from the audience."

Chief Auditor for Functions and Capital Resolution Group - Royal Bank of Scotland, Internal Audit

 

"The organization was fantastic"

Director Internal Audit - Bank of Slovenia – Slovenia

 

"It was a pleasure to attend and speak at the 3rd IA Conference! The environment was outstanding and the presentations were very interesting"

Director of Internal Audit (Head of Group) – Portuguese Mutual Guarantee System (SPGM)

 

"Thanks a lot for arranging such a good Forum. Thank to GLC for their friendly support"

Head of Internal Audit & Compliance - Eco Trade and Development Bank – Turkey


“The event was really good and I must say I got exceptionally lot good and useful information, so well done!”
Head of PPMO & Cross Functions - Erste Group Bank AG

“Thank you very much once again for the organization, the forum was great!“
K&H; Head of Corporate Customer Service

“I would also like to thank you (and your colleague) for the good organization of the conference, I will definitely recommend GLC to other colleagues.”
Head of Division; National Bank of Belgium

“I found this forum to be extremely interesting & useful, & very valuable from the practical perspective.”
Chief Operating Officer; ING Bank Eurasia ZAO

“Big thank you for excellent opportunity to catch up with the latest Back Office & Operations trends & good networking.”
Head of IT Strategy and Enterprise Architecture-Nordea
“Thank you again for the excellent event, it was a pleasure to attend and speak”
Secretary General
Banking Association for Central and Eastern Europe (BACEE)

“Thank you very much for your hospitality and excellent organization. Truly, it was the best event that I joined this year!”
Vice President, Head of Mobile Banking, IT & Social Media - Akbank - Turkey

“It was a real pleasure, as per last year, and I thought you did a great job!”
Vice President Operational Risk, UK, Europe and Middle East Retail and Business Banking – Barclays - UK

"Good number of people. Senior participants are key to have valuable peer-to-peer discussions!" 
Baxter Director of Market Access EMEA

"Well organized!" 
Novartis Global Brand Pricing Director

"Attention to all details during the organisation, kindness and supporting spirit of all the staff." 
Martifer Solar Regional Manager Mediterranean

"Several high profile speakers." 
United Bulgarian Bank Project Finance & Loan Syndication Unit Manager

"Well organized in general, extremely helpful staff." 
Hypo-Alpe-AdriaHead of Group Department Integrative Steering

"Good/Prepared presentators with relevant topics."
Raiffeisen Bank Retail Risk Analyst

"Selection of speakers: 60% of them were excellent." 
Ceska Sporitelna Scoring Model Specialist

"Great venue, excellent food & refreshment, well organized and according to schedule - well done!" 
DnB Nord Risk Manager

"Professional Organizing the event..." 
Raiffeisen Bank Head of Underwriting

"It was comprehensive." 
Danske Bank Credit Controller

"Organisation of the event was very good!" 
Erste Head of ALM

"Location - Room - Catering - Host - Were all excellent" 
RBS Vice President GTS Market Infrastructures

"Very interesting topics and very good speakers, good organisation."
Polbank EFG Market and Liquidity Risk Team Manager Risk Management Department

"Attraction of knowledgeable speakers, valuable content, audience."
Clearstream Chair and Head of Global Securities Financing EMEA

"Good organisation and speakers." 
Belfius Bank Head of Risk Analytics

"Good organisation on the spot; facilities, breaks; interesting panel of speakers." 
ING Bank CFO

"Place, organisation, quality of guests." 
Innotech CRM Project manager

"Low Pressure of Sponsor, very good level of speakers/presentations." 
Almirall Business Unit Director

„The overall organization was fine” 
Internal Audit, Banca d’Italia

„The organization is good and the chairman is professional” 
Quality Assurance Manager, Euroclear SA/NV

„Good overall program” 
Deputy Head of Internal Audit, Norges Bank

„Good time management over the days, friendly staff – helpful as well” 
Business Manager, ING

„Good organisation and lecturers” 
Internal Audit Director, Erste Bank Montenegro

„Good presentations” 
Head of Internal Audit, Banske Bank


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