GLC Europe

2nd Annual Retail Banking Forum

2nd Annual Retail Banking Forum

Industry: Finance
Date: 20-21 November 2014
Send a request
Event Introduction

Retail Banking represents a vast and popular field of the Banking Industry. Nowadays we experience the rapid advance of technology in our everyday life, so consequently retail banking has to face the challenge to keep up with the current trends but at the same time meet the needs of Gen X, Gen Y, and Gen Z. For reaching competitive advantage in the market and differentiating their brands financial institutions should be led by innovation. This event will provide a window through which the participants will gain insights to the future of retail banking, bio-metrics, wearable gadgets, the usage of mobile applications and social media as integral parts of 21st century banking.
Key Takeaways

  • Current trends and developments in Retail Banking
  • East to West: Hopping on the Digital Bandwagon
  • Learn more about the importance of CEI
  • Understand the Customer 3.0, Gen Y and their needs
  • Spice up the field with Gen Z stepping into adulthood 
  • Are PFAs turning into DFAs? Computer algorithms vs. human contact
  • Conquer and create wired-seniors with interactive platforms
  • Gain insights to the future: Biometrics & Wearable technology
  • Mobile and handheld devices as fresh players
  • Get familiar with the freshest Branch Optimization tactics
  • See how payments are transferred with an invisible touch
  • Break old habits with a cultural change
  • Spotlight on the bright and dark sides of Social Media
  • Battle the lack of diversity with Brand Differentiation
  • Crowdfunding for the Entrepreneurs of the future
Speaker Panel
Peter Branner
Chief Executive Officer 
SEB Investment Management 

Elemer Terták
Principal Advisor of the Internal Market and Services Directorate 
European Commission 
Dr. Ágnes Bába
Member of the Board of Directors - Deputy Chief Executive Officer and Head of Retail Banking 
K&H Bank 
Robert Wright 
Chief Executive Officer 
Raiffeisen Bank International

Irit Mendelson
Director of Accounting, Payments & Settlement - Systems Department 
Central Bank of Israel

Roberto Mancone
Managing Director, Global Head Business Products, Lending, Deposit and Payments 
Deutsche Bank
N.Bülent Parlakol 
Vice President, IT Direct Banking Applications 
Ulla Ilisson
Head of Retail Banking Division

Nikolay Ivanov
Head of PRO / SME Products and Services 
Rosbank - Société Générale Group - Previously - Banque Société Générale Vostok 
Carlos Pimenta Gomes
Head of Innovation Office
ActivoBank - Millenium Group 

Markus Gremmel
Division Head, Retail Planning & Project Portfolio Management 
Bawag PSK 

Sune Worm Mortensen 
Divisional Vice President, Head of Retail Products and Advisory Services 
Dinko Lucic
Member of the Management Board - Retail 
Privredna Bank 
István Lengyel 
Secretary General 
Banking Association for Central and Eastern Europe (BACEE) 
Emma Dalhuijsen
Policy Advisor (Payments Division) 
The Netherlands
Irina Lobanova
Head of Banking Sector Research 
National Agency for Financial Studies 
Lubomir Olach
Head of International Development and Member Relations Regional Manager, CEE, CIS - Nordics & SEE 
Slovak Republic

Who Should Attend

-        Chief Executive Officers (CEO)
-        Chief Financial Officers (CFO)
-        Chief Marketing Officers (CMO)
-        Chief Operations Officers (COO)
-        Senior Vice Presidents, Vice Presidents, Managing Directors, Heads & Directors
-        General Managers, Senior Managers & Managers


  • Retail Banking
  • Retail Business Banking
  • Retail Banking - Legal
  • Channel Distribution
  • Product Development
  • Strategy & Product Development
  • Product Management
  • Insurance
  • Sales
  • Direct Marketing
  • Strategic Marketing
  • Innovation Managers
  • Customer Relationship
  • Corporate Payment Cards
  • Risk Strategy
  • Internal Communications
  • Portfolio Management
  • Cost and Productivity Management
  • Customer Value Management
  • Private & Business Clients
  • Crisis Management
  • Customer Experience
  • And other related functions
Venue Information
Budapest is the largest city and the capital of Hungary. It is a lively cultural centre of Central Europe. It is situated on the banks of the Danube, which gives the capital a unique and beautiful view. It consists of two parts, Buda and Pest, which are divided by the river and connected by a series of bridges. The city is rich in tourist attractions. Travelers have the opportunity to visit various sights, museums, historical places and attractions in Budapest.


10 must-visits in Budapest
  • Heroes Square
  • City Park
  • Parliament
  • Castle District
  • Margaret Island
  • The Fisherman’s Bastion
  • St. Stephen's Basilica
  • Chain Bridge
  • Váci Street
  • Andrássy Avenue

Sponsorship Opportunities

We at GLC, thrive to provide a 5* platform to those interested in building long term partnerships with industry leaders by bringing together a substantial number of top management profiles to this event. Therefore, we offer a limited number of speaking slots as well as a number of other marketing opportunities. i.e.  Exhibition booths, Workshop leaderships, Panel moderation's, Chairmanship, Coffee breaks, Luncheons, Cocktail or Dinner sponsorships, Promotional material distribution, and one-on-one meetings.  With our “GLC à la carte sponsorship package” you are able to choose the degree of your marketing exposure at the event.
Past Partners
Gold Sponsor:

Datacard Group collaborates with financial institutions, credit unions, service bureaus, retailers and other organizations to put high-quality payment credentials in consumers’ hands conveniently, no matter where they are. With a heritage of more than 40 years of proven experience and customer success, Datacard Group is the ideal solutions provider enabling the issuance of payment cards and credentials with exceptional security, reliability and flexibility – anywhere.  We made mass issuance of credit cards economical when we invented the first high-volume plastic card personalization systems. Today, our fully integrated solutions include hardware, software, intelligent supplies and global services that drive the majority of card programs worldwide.
Media Partners is a leading international directory for worldwide conferences and exhibitions. is equipped with a unique and comprehensive search that helps you find easily any event in any category or location. Each event includes detailed information, like, description, dates, location, map, prices, link to the official event's website and more... If you search for a conference or exhibition in areas such as Industry and manufacturing, Health and medicine, Technology and IT, Business and finance, sciences, education, services (banking, insurance, tourism, Hospitality and more), government, environment, life style and arts, you'll find it in

Who we are

The Paypers is the Netherlands-based leading independent source of news and analysis for professionals in the global payment community. Our products are aimed at merchants, payment services providers, processors, financial institutions, start-ups, technology vendors and payment professionals and have a special focus on all major trends and developments in payments-related industries including online and mobile payments, online/mobile banking, cards, cross-border e-commerce, e-invoicing and SEPA. We are also keen on keeping our readership informed with regard to online fraud prevention innovations and the most significant trends in the e-identity space.

Capital Business: Capital Business Magazine is a B2B English monthly publication focusing on business best practices and is a publication accredited by the Dubai International Financial Centre (DIFC). It enjoys a sizable footprint in the Middle East on the strength of feature articles contributed by certified financial and business experts, as well as coverage of a broad spectrum of topics including banking, IT, oil & gas, real estate and construction, human capital, risk management, corporate finance and cash management, corporate governance, investments, IPOs, tools of trade and more.

BarclayHedge, a leading source for proprietary research in alternative investments since 1985, has provided services as a publisher, database and software provider, and industry consultant. Barclay’s 18 hedge fund indices and 10 managed futures indices are utilized worldwide as performance benchmarks for hedge funds and managed futures.

The PRIVATEBANKING.COM wealth industry directory is the financial-industry’s leading online business
development and networking platform focused on Wealth Management and Financial Services.
The platform offers effective marketing services and tools designed to achieve high brand recognition,broad visibility and reach to your products and services.’s FINANCE LOUNGE business network is a vibrant and fast growing online community designed to help financial markets professionals to build network, increase visibility and identify and stay in touch with relevant industry experts and customers alike. 

MARCHMONT Capital Partners, LLC was initially founded in Sarasota, Florida, USA in May of 2005, based on the initiative of Mr. Kendrick Davis White, an expert in corporate finance and private equity fund management with over 20 years of professional experience of full time work in the Russian Federation. The main focus of the company is investment consulting. Business News is a prominent and recognized voice for business globally. As a Balkans business resource, we provide up-to-date daily news and weekly reviews, market  research, financial reports, company news linking and database of companies who do business in Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, FYR Macedonia, Greece, Montenegro, Romania, Serbia, Slovenia and Turkey. In addition, our notable industry news section provides detailed information on business happenings for over 30 specific industries. Our readers are high-level executives, business leaders, educational institutions, investors, business owners and government institutions throughout the world. 

RnR-MarketResearch provides market research reports to industries, individuals and organizations with an objective of helping them in their decision making process. Our library of 200,000+ industry & country research reports covers 5000+ micro markets. This comprehensive collection of market research reports include market share analysis, industry analysis, information on products, countries, market size, trends, business research details and much more. Our research specialists & industry experts, through our market research offerings, ensure we deliver on all your business & industry research requirements - first time and every time!

MarketsandMarkets is a full service and consulting firm that produces strategically analyzed full length reports tracking more than 10 industries. M&M plans to launch industry-wise and country wise market tracker for all the verticals tracked. This intelligence database comprising of about 60000 reports a year will form one of the world's largest intelligence resources worldwide. MarketsandMarkets has effectively used technology to automate management of large and complex data for forecasts. MarketsandMarkets aspires to help its client to achieve sustainable growth by providing incisive business insights into their respective business partners. Our 200 global strategic accounts with topline revenues in excess of USD 1 Billion annually. Delivered syndicated research studies to top publishers globally on a subcontracting model. The major industries that we cover in our market intelligence deliverables are Pharma & Biotech, Telecom & IT, Healthcare & Life sciences, Chemical & Advanced Material, Electronics & Semiconductors, Aerospace & Defense and Foods & Beverages.

Thanks to you, CAPITAL Business magazine is ranked number 1 in the latest findings by Ipsos-Stat- NMA UAE 2011 in reference to English Business Publications.

Hedge Connection has been helping managers and investors through web-based research, events and advisory work since 2005. Hedge Connection is the first and only internet- based platform that offers hedge funds direct access to a membership of "opt-in" qualified active hedge fund allocators. Investor members join for free and gain access to detailed information on hedge fund members. All members receive invitations to member's only events and partner discounts.

Investcafe is Russia’s first independent research firm that provides institutional investors with unbiased analysis and insight from a team of experts in areas such as oil and gas, metals and mining, retail and other sectors. We offer professional, factual, and most importantly, unbiased analysis along with expert advice on making the right investment decision.
Investcafe has the independent brainpower to put together high-quality market research. In addition to our experts, we bring in professionals from a wide range of various sectors, not just from the investment business.
Our arsenal of expertise comes from professionals, who are established experts in their field and are ready and willing to offer you the best advice.
Free from conflict of interest, Investcafe offers the investment community a truly independent view and a better investment course.

Group of companies "Alt-Invest" exists since 1993 and specializes on rendering of consulting services and creation of decisions in strategic financial and investment planning area of business.
The company is the publisher of Internet-projects «Corporate management» ( and «Marketing Encyclopedia» ( which contain more than 50,000 pages of references and methodical information, fragments and complete texts of the books, selected publications of leading journals in the market and experts views.
Editions are more focused on analysts and financial experts of an average and the top level of management. It has a weekly audience of 100,000 people, Opt-in e-mails — more than 15,000 subscribers. Access to professional publications is provided on free basis.

ISLAM.EE is a media project which fills up the empty space on estonian information room. Our goal is to offer wide-ranging material about Middle-East culture, religion and politics.

We publish both, foreign and domestic expert articles and analyses. We are always looking for new partners and supporters who would like to cooperate with us in the topic.

The Middle East in Europe is the definitive magazine of interest to anyone involved with the Middle East and North Africa region, MENA communities in the West and Middle Eastern developments in the region stretching from Morocco to Pakistan.With an expanding subscriber base amongst high net worth individuals, businesses, financial institutions and art and culture organisations, The Middle East in Europe is the largest magazine of its kind distributed worldwide.Download RatecardFounded in 2003, The Middle East in Europe is published by Academic File / EAPGROUP Business Media, a division of EAPGROUP International Media (EAP), London, publishers of other wide-circulation periodical titles as well as books and monographs under their book-publishing imprint, Saffron.

Capital Hedge is a Boston, MA based institutional and family office database provider to a select group of alternative and traditional investment vehicles. The firm is led by its founder, Russ D'Argento, who established the group in 2007 in order to provide a turnkey investor network and asset raising solution to the growing number of global fund managers. Built around its team of investor research analyst, CH provides all clients; (hedge funds, private equity groups, fund of funds, real estate funds, traditional asset managers and more) with equal data, membership advantages, investor information, and personal attention - with each having access to their proprietary family office directory, institutional investor database, conference attendee list functionality, and publication network.


Bobsguide is the premier financial IT solutions network, connecting financial IT buyers with suppliers.On bobsguide, financial IT suppliers from across the globe interact with IT, financial and treasury professionals and exchange information about financial systems and software. bobsguide has over 45,000+ members, 2,300+ vendors and features the latest financial technology news, RSS feeds, jobs and event announcements.Financial technology buyers can use our automated RFI/RFP process to connect quickly with vendors who meet their requirements, or search our constantly updated database of more than 6,700+ products to find appropriate technology. There is no charge to access bobsguide and it takes only a few moments to register.For financial technology vendors, bobsguide provides an essential route to market, with global coverage and sophisticated back-end systems to deliver enquiries from qualified purchasers directly to customer service and sales teams. There is no charge to set up a Basic listing on bobsguide, but our sales team can help vendors maximise the number of enquiries received with a range of packages and specialist tools.bobsguide is an Association for Financial Professionals ® company, making us part of a global network for finance treasury professionals which also includes and a range of publications, events and training courses.About AFP®The Association for Financial Professionals serves a network of more than 16,000 treasury and finance professionals. Headquartered in Bethesda, MD, AFP provides members with breaking news, economic research and data on the evolving world of treasury and finance, as well as world-class treasury certification programs, networking events, financial analytical tools, training, and public policy representation to legislators and regulators. AFP is the daily resource for treasury and finance professionals

1st Annual Retail Banking Forum

Send a request

First Name *
Last Name *
Job title
Corporate email *
Telephone *
Company *
Promotional code
Further information
Interested in Attending
Media partnership
I have learnt about this event from E-mail invitation
Printed invitation
Internet advert
Printed advert


Human Resource
follow us:

Our Partners


"Good number of people. Senior participants are key to have valuable peer-to-peer discussions!" 
Baxter Director of Market Access EMEA

"Well organized!" 
Novartis Global Brand Pricing Director

"Attention to all details during the organisation, kindness and supporting spirit of all the staff." 
Martifer Solar Regional Manager Mediterranean

"Several high profile speakers." 
United Bulgarian Bank Project Finance & Loan Syndication Unit Manager

"Well organized in general, extremely helpful staff." 
Hypo-Alpe-AdriaHead of Group Department Integrative Steering

"Good/Prepared presentators with relevant topics."
Raiffeisen Bank Retail Risk Analyst

"Selection of speakers: 60% of them were excellent." 
Ceska Sporitelna Scoring Model Specialist

"Great venue, excellent food & refreshment, well organized and according to schedule - well done!" 
DnB Nord Risk Manager

"Professional Organizing the event..." 
Raiffeisen Bank Head of Underwriting

"It was comprehensive." 
Danske Bank Credit Controller

"Organisation of the event was very good!" 
Erste Head of ALM

"Location - Room - Catering - Host - Were all excellent" 
RBS Vice President GTS Market Infrastructures

"Very interesting topics and very good speakers, good organisation."
Polbank EFG Market and Liquidity Risk Team Manager Risk Management Department

"Attraction of knowledgeable speakers, valuable content, audience."
Clearstream Chair and Head of Global Securities Financing EMEA

"Good organisation and speakers." 
Belfius Bank Head of Risk Analytics

"Good organisation on the spot; facilities, breaks; interesting panel of speakers." 

"Place, organisation, quality of guests." 
Innotech CRM Project manager

"Low Pressure of Sponsor, very good level of speakers/presentations." 
Almirall Business Unit Director

„The overall organization was fine” 
Internal Audit, Banca d’Italia

„The organization is good and the chairman is professional” 
Quality Assurance Manager, Euroclear SA/NV

„Good overall program” 
Deputy Head of Internal Audit, Norges Bank

„Good time management over the days, friendly staff – helpful as well” 
Business Manager, ING

„Good organisation and lecturers” 
Internal Audit Director, Erste Bank Montenegro

„Good presentations” 
Head of Internal Audit, Banske Bank

No conference in this category!

Please filter for other categories...

Post-Trade Forum

11-12 September 2014

Pharma SFE Forum

04-05 October 2012

Global Biosimilars Forum

2015 (Date & Location to be confirmed)

Oil and Gas Pipeline Integrity Management Forum

2015 (Date & Location to be confirmed)

GLC Europe-Pharma Social Media & e-Marketing Forum

GLC Europe - Pharma Packaging & Labeling Forum 2012

GLC Europe-2nd Annual Collateral Management Forum