GLC Europe

Retail Banking Forum

Retail Banking Forum

Industry: Finance
Date: 2013
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Event Introduction
In this rapidly changing environment when the storm of regulations hit the banking sector as many other areas, Retail Banking faced many obstacles. Enforcing regulations, new technologies and emerging policies had a huge impact on this industry.
Many new concepts have been introduced in the past few years. The future of banking and retail banking is forecasted by Complying with Basel III, e-Wallets, social media and its advantages and disadvantages and shifting from traditional (face-to-face) banking are among recent challenges.
Customer centric thinking has become the main priority for Commercial Banks, as well as, satisfying their clients’ divers needs and wants.
Retail Banking Conference is organized to bring together professionals from different countries and discover trends and tendencies that have an impact on the future of the banking environment.
Key Takeaways
  • New rules and regulations that form the banking environment
  • Basel III and its main concepts
  • What will crisis bring for the future?
  • New techniques to cope with the recession
  • Recovery Plan and its importance in this field
  • The essential compliance solutions
  • Customer Financial Protection Bureau and customer protection matters
  • Future forecast for the industry
  • Transactional banking vs. relationship banking
  • Loyalty programs to restrain  old customers and attract new onces
  • Tailore made banking
  • Impact of social media on customer loyalty
  • E-banking opportunities
  • Best practice in complain handling
  • Branding and rebranding strategies
  • Channels in brand delivery
  • Data management to maximize customer experience
  • Risk management system
  • Niche markets in case of banking
  • Dealing with the competitive market
  • Mobile banking as applications as a new phenomena
  • Privacy issues regarding mobile banking
  • The rapidly spreading “Cloud Computing”
  • IT in the field of cost saving
  • Cross-selling strategies
  • 24/7 banking services
  • Customer focused infrastructure
  • ATMs and the main improvements (e-receipts)
  • Sustainability as a concept that must be followed
  • Opportunities and Threats of E-wallets for banks

 

 

Who Should Attend
CEOs, CFOs, CMOs, COOs, Vice Presidents, Managing Directors, Retail Banking Directors, Heads of Retail Banking Department, Legal Head of Retail Business Banking, Heads of Channel Distribution, Heads of Product Development, Heads of Strategy & Product Development Department, Heads of Product Management Insurance, Heads of Sales Department, Sales Directors, Heads of Direct Marketing, Strategic Marketing and Innovation Managers, Heads of Customer Relationship , Head of Corporate Payment Cards, Head of Risk Strategy, Head of Internal Communications, Portfolio Manager, Cost and Productivity Manager, Head of Customer Value Management, Head of Private & Business Clients, Head of Crisis Management, Chief Customer Experience Officer 
Partners
Gold Sponsor:


Datacard Group collaborates with financial institutions, credit unions, service bureaus, retailers and other organizations to put high-quality payment credentials in consumers’ hands conveniently, no matter where they are. With a heritage of more than 40 years of proven experience and customer success, Datacard Group is the ideal solutions provider enabling the issuance of payment cards and credentials with exceptional security, reliability and flexibility – anywhere.  We made mass issuance of credit cards economical when we invented the first high-volume plastic card personalization systems. Today, our fully integrated solutions include hardware, software, intelligent supplies and global services that drive the majority of card programs worldwide.
Media Partners

Who we are

The Paypers is the Netherlands-based leading independent source of news and analysis for professionals in the global payment community. Our products are aimed at merchants, payment services providers, processors, financial institutions, start-ups, technology vendors and payment professionals and have a special focus on all major trends and developments in payments-related industries including online and mobile payments, online/mobile banking, cards, cross-border e-commerce, e-invoicing and SEPA. We are also keen on keeping our readership informed with regard to online fraud prevention innovations and the most significant trends in the e-identity space.



Capital Business: Capital Business Magazine is a B2B English monthly publication focusing on business best practices and is a publication accredited by the Dubai International Financial Centre (DIFC). It enjoys a sizable footprint in the Middle East on the strength of feature articles contributed by certified financial and business experts, as well as coverage of a broad spectrum of topics including banking, IT, oil & gas, real estate and construction, human capital, risk management, corporate finance and cash management, corporate governance, investments, IPOs, tools of trade and more.



BarclayHedge, a leading source for proprietary research in alternative investments since 1985, has provided services as a publisher, database and software provider, and industry consultant. Barclay’s 18 hedge fund indices and 10 managed futures indices are utilized worldwide as performance benchmarks for hedge funds and managed futures.



The PRIVATEBANKING.COM wealth industry directory is the financial-industry’s leading online business
development and networking platform focused on Wealth Management and Financial Services.
The platform offers effective marketing services and tools designed to achieve high brand recognition,broad visibility and reach to your products and services. 
Privatebanking.com’s FINANCE LOUNGE business network is a vibrant and fast growing online community designed to help financial markets professionals to build network, increase visibility and identify and stay in touch with relevant industry experts and customers alike. 


MARCHMONT Capital Partners, LLC was initially founded in Sarasota, Florida, USA in May of 2005, based on the initiative of Mr. Kendrick Davis White, an expert in corporate finance and private equity fund management with over 20 years of professional experience of full time work in the Russian Federation. The main focus of the company is investment consulting.



Balkans.com Business News is a prominent and recognized voice for business globally. As a Balkans business resource, we provide up-to-date daily news and weekly reviews, market  research, financial reports, company news linking and database of companies who do business in Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, FYR Macedonia, Greece, Montenegro, Romania, Serbia, Slovenia and Turkey. In addition, our notable industry news section provides detailed information on business happenings for over 30 specific industries. Our readers are high-level executives, business leaders, educational institutions, investors, business owners and government institutions throughout the world. 



RnR-MarketResearch provides market research reports to industries, individuals and organizations with an objective of helping them in their decision making process. Our library of 200,000+ industry & country research reports covers 5000+ micro markets. This comprehensive collection of market research reports include market share analysis, industry analysis, information on products, countries, market size, trends, business research details and much more. Our research specialists & industry experts, through our market research offerings, ensure we deliver on all your business & industry research requirements - first time and every time!




MarketsandMarkets is a full service and consulting firm that produces strategically analyzed full length reports tracking more than 10 industries. M&M plans to launch industry-wise and country wise market tracker for all the verticals tracked. This intelligence database comprising of about 60000 reports a year will form one of the world's largest intelligence resources worldwide. MarketsandMarkets has effectively used technology to automate management of large and complex data for forecasts. MarketsandMarkets aspires to help its client to achieve sustainable growth by providing incisive business insights into their respective business partners. Our 200 global strategic accounts with topline revenues in excess of USD 1 Billion annually. Delivered syndicated research studies to top publishers globally on a subcontracting model. The major industries that we cover in our market intelligence deliverables are Pharma & Biotech, Telecom & IT, Healthcare & Life sciences, Chemical & Advanced Material, Electronics & Semiconductors, Aerospace & Defense and Foods & Beverages.




Thanks to you, CAPITAL Business magazine is ranked number 1 in the latest findings by Ipsos-Stat- NMA UAE 2011 in reference to English Business Publications.

www.capitalbusiness.me




Hedge Connection has been helping managers and investors through web-based research, events and advisory work since 2005. Hedge Connection is the first and only internet- based platform that offers hedge funds direct access to a membership of "opt-in" qualified active hedge fund allocators. Investor members join for free and gain access to detailed information on hedge fund members. All members receive invitations to member's only events and partner discounts.




Investcafe is Russia’s first independent research firm that provides institutional investors with unbiased analysis and insight from a team of experts in areas such as oil and gas, metals and mining, retail and other sectors. We offer professional, factual, and most importantly, unbiased analysis along with expert advice on making the right investment decision.
Investcafe has the independent brainpower to put together high-quality market research. In addition to our experts, we bring in professionals from a wide range of various sectors, not just from the investment business.
Our arsenal of expertise comes from professionals, who are established experts in their field and are ready and willing to offer you the best advice.
Free from conflict of interest, Investcafe offers the investment community a truly independent view and a better investment course.






Group of companies "Alt-Invest" exists since 1993 and specializes on rendering of consulting services and creation of decisions in strategic financial and investment planning area of business.
The company is the publisher of Internet-projects «Corporate management» (www.cfin.ru) and «Marketing Encyclopedia» (www.marketing.spb.ru) which contain more than 50,000 pages of references and methodical information, fragments and complete texts of the books, selected publications of leading journals in the market and experts views.
Editions are more focused on analysts and financial experts of an average and the top level of management. It has a weekly audience of 100,000 people, Opt-in e-mails — more than 15,000 subscribers. Access to professional publications is provided on free basis.




ISLAM.EE is a media project which fills up the empty space on estonian information room. Our goal is to offer wide-ranging material about Middle-East culture, religion and politics.

We publish both, foreign and domestic expert articles and analyses. We are always looking for new partners and supporters who would like to cooperate with us in the topic.



The Middle East in Europe is the definitive magazine of interest to anyone involved with the Middle East and North Africa region, MENA communities in the West and Middle Eastern developments in the region stretching from Morocco to Pakistan.With an expanding subscriber base amongst high net worth individuals, businesses, financial institutions and art and culture organisations, The Middle East in Europe is the largest magazine of its kind distributed worldwide.Download RatecardFounded in 2003, The Middle East in Europe is published by Academic File / EAPGROUP Business Media, a division of EAPGROUP International Media (EAP), London, publishers of other wide-circulation periodical titles as well as books and monographs under their book-publishing imprint, Saffron.


Capital Hedge is a Boston, MA based institutional and family office database provider to a select group of alternative and traditional investment vehicles. The firm is led by its founder, Russ D'Argento, who established the group in 2007 in order to provide a turnkey investor network and asset raising solution to the growing number of global fund managers. Built around its team of investor research analyst, CH provides all clients; (hedge funds, private equity groups, fund of funds, real estate funds, traditional asset managers and more) with equal data, membership advantages, investor information, and personal attention - with each having access to their proprietary family office directory, institutional investor database, conference attendee list functionality, and publication network.

 

Bobsguide is the premier financial IT solutions network, connecting financial IT buyers with suppliers.On bobsguide, financial IT suppliers from across the globe interact with IT, financial and treasury professionals and exchange information about financial systems and software. bobsguide has over 45,000+ members, 2,300+ vendors and features the latest financial technology news, RSS feeds, jobs and event announcements.Financial technology buyers can use our automated RFI/RFP process to connect quickly with vendors who meet their requirements, or search our constantly updated database of more than 6,700+ products to find appropriate technology. There is no charge to access bobsguide and it takes only a few moments to register.For financial technology vendors, bobsguide provides an essential route to market, with global coverage and sophisticated back-end systems to deliver enquiries from qualified purchasers directly to customer service and sales teams. There is no charge to set up a Basic listing on bobsguide, but our sales team can help vendors maximise the number of enquiries received with a range of packages and specialist tools.bobsguide is an Association for Financial Professionals ® company, making us part of a global network for finance treasury professionals which also includes gtnews.com and a range of publications, events and training courses.About AFP®The Association for Financial Professionals serves a network of more than 16,000 treasury and finance professionals. Headquartered in Bethesda, MD, AFP provides members with breaking news, economic research and data on the evolving world of treasury and finance, as well as world-class treasury certification programs, networking events, financial analytical tools, training, and public policy representation to legislators and regulators. AFP is the daily resource for treasury and finance professionals







1st Annual Retail Banking Forum

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Testimonials

"Good number of people. Senior participants are key to have valuable peer-to-peer discussions!" 
Baxter Director of Market Access EMEA

"Well organized!" 
Novartis Global Brand Pricing Director

"Attention to all details during the organisation, kindness and supporting spirit of all the staff." 
Martifer Solar Regional Manager Mediterranean

"Several high profile speakers." 
United Bulgarian Bank Project Finance & Loan Syndication Unit Manager

"Well organized in general, extremely helpful staff." 
Hypo-Alpe-AdriaHead of Group Department Integrative Steering

"Good/Prepared presentators with relevant topics."
Raiffeisen Bank Retail Risk Analyst

"Selection of speakers: 60% of them were excellent." 
Ceska Sporitelna Scoring Model Specialist

"Great venue, excellent food & refreshment, well organized and according to schedule - well done!" 
DnB Nord Risk Manager

"Professional Organizing the event..." 
Raiffeisen Bank Head of Underwriting

"It was comprehensive." 
Danske Bank Credit Controller

"Organisation of the event was very good!" 
Erste Head of ALM

"Location - Room - Catering - Host - Were all excellent" 
RBS Vice President GTS Market Infrastructures

"Very interesting topics and very good speakers, good organisation."
Polbank EFG Market and Liquidity Risk Team Manager Risk Management Department

"Attraction of knowledgeable speakers, valuable content, audience."
Clearstream Chair and Head of Global Securities Financing EMEA

"Good organisation and speakers." 
Belfius Bank Head of Risk Analytics

"Good organisation on the spot; facilities, breaks; interesting panel of speakers." 
ING Bank CFO

"Place, organisation, quality of guests." 
Innotech CRM Project manager

"Low Pressure of Sponsor, very good level of speakers/presentations." 
Almirall Business Unit Director

„The overall organization was fine” 
Internal Audit, Banca d’Italia

„The organization is good and the chairman is professional” 
Quality Assurance Manager, Euroclear SA/NV

„Good overall program” 
Deputy Head of Internal Audit, Norges Bank

„Good time management over the days, friendly staff – helpful as well” 
Business Manager, ING

„Good organisation and lecturers” 
Internal Audit Director, Erste Bank Montenegro

„Good presentations” 
Head of Internal Audit, Banske Bank


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